At FLEXÉIR Facilities Services, our 24-hour Helpdesk, located at our head office, serves as the operational backbone of both our contractual and reactive service delivery. It is central to ensuring timely response, coordination, and performance across all client sites.

Operated by dedicated professionals, our Helpdesk team uses the latest Computer-Aided Facilities Management (CAFM) software to manage and track all service requests. With just one call or online submission, emergency works are prioritised and assigned immediately, ensuring rapid resolution and minimum disruption.

Our advanced CAFM system enables FLEXÉIR to:

• Extend asset lifecycles
• Track maintenance history and costs
• Reduce equipment downtime and failure
• Provide full visibility and transparency to clients
• Lower the overall cost of maintenance

Clients benefit from real-time access to their site’s service information through a secure web portal—no additional software required. You can request services, view task statuses, download reports, and monitor site performance at your convenience.

All service calls are logged into our CAFM system by our Helpdesk Operators and assigned to the appropriate technician or specialist. The system also facilitates real-time communication between the Helpdesk, field technicians, and client contacts to ensure accurate and timely updates.

To help you stay informed and compliant, our CAFM platform generates customisable Key Performance Indicator (KPI) reports. These reports offer detailed insights into performance against agreed service levels, planned preventative maintenance schedules, health & safety compliance, and more.

With FLEXÉIR’s Helpdesk and CAFM platform, you gain a fully transparent, data-driven service experience that enhances operational control and supports smarter facilities decisions.